The DVD I received suffers from skips, freezes or other issues, what should I do?

A:

We want to make sure that your have a wonderful and successful viewing experience, so please inform us of any problems you experience when watching our films on DVD. We do recommend that before contacting ro*co films about viewing issues, you take the following steps: 

1. Research the DVD player model you are using to identify any compatibility issues that could be responsible for the problems you are experiencing.

2. If you are playing the DVD on a computer, try using a different software program.

3. Carefully examine the data (non-label) side of the disc. Often times gently wiping the surface of the disc with a clean soft cloth or rag can remove minor dirt from the disc surface and correct the problem.

4. If there are fingerprint marks on the CD surface, dip a soft cloth in rubbing alcohol or water and gently wipe the surface.

If you still experience poor playback, make a note of what type of playback error you experienced and where on the disc it occurred (supplying the timecode info from your DVD player display is best) and contact ro*co films by phone or email. In most cases we will immediately replace the title free-of-charge or offer a refund if the customer so desires.

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